Coffee & Conversations

About the Series

Coffee & Conversations is a discussion series jointly organized by the Carsey School of Public Policy, the State of NH Bureau of Education and Training, and the NH Association of Certified Public Managers to engage public service professionals in learning, problem solving, and collaboration. We’ll provide the coffee, you provide the conversation!


Upcoming Coffee & Conversations!

Photo of State Representative Matt Wilhelm

Serve, Learn & Earn: Expanding Workforce Pathways in NH

With State Rep. Matt Wilhelm, chair of NH's Service Year Workforce Commission

Wednesday, Nov. 18, 8:15 – 9:30 a.m.

Join State Rep. Matt Wilhelm, chair of NH's Service Year Workforce Commission, to hear about the commission's final report and recommendations aimed at attracting and retaining more service-driven and community-minded young people for an affordable college degree or credential and meaningful career in the Granite State. Matt is a 2016 graduate of the Master of Public Administration program at the Carsey School.

Register Today!


A photo of Dr. Nadine Petty, UNH Chief Diversity Officer and Associate Vice President

With Dr. Nadine Petty, UNH Chief Diversity Officer and Associate Vice President for Community, Equity and Diversity

Wednesday, Jan. 13, 8:15 – 9:30 a.m.

Registration link and more details coming soon!

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Past Coffee & Conversations

Oct. 14, 2020: Tom O'Donovan

NH DES Water Division Director Thomas O'Donovan

Thomas O'Donovan serves as Director of the New Hampshire Department of Environmental Service's Water Division. Director O'Donovan discussed the drought impacting the state of New Hampshire, as well as methods of measurement and analysis used by his division and the recent history of drought in New Hampshire.

Watch a recording of the discussion below and learn more about this serious environmental issue impacting New Hampshire in 2020.

Coffee & Conversations: New Hampshire's Drought


Sept. 16, 2020: Discussion with Dennis Martino and Carolyn Russell

Gears that read: Mission, Vision, Strategy & Plan

Our September 2020 Coffee & Conversations featured Dennis Martino, a former Director of the New Hampshire Bureau of Education and Training, and Carolyn Russell, Senior Operational Analyst with the State of New Hampshire, discussing strategic planning in times of uncertainty. Municipal employees with long histories of leading organizations through potentially turbulent, Dennis and Carolyn offered their insight on best practices for strategic planning.

Coffee & Conversations: Strategic Planning in Times of Uncertainty

About the Speakers

Dennis is the former Director of the NH Bureau of Education and Training. He has taught leadership courses at the graduate level at several colleges. Prior to his current academic work, he had twenty-one years’ experience in Labor Relations as a union advocate and contract negotiator. Dennis has acted as a workplace mediator with both small and large agencies.

Carolyn Russell is a Senior Operational Analyst with the State of New Hampshire and has worked as a planner and project manager in state government for over 20 years. Carolyn has led numerous strategic planning exercises for various types of state programs and organizations, including the state’s commissioners group. This past summer, Carolyn facilitated a remote, online strategic planning exercise for a new State Commission.


June 10, 2020: Panel Discussion with Elizabeth Dragon, Troy Brown & Naomi Bolton

Photo of a town hall doorframe with the words Town Hall written on it.

For our June Coffee & Conversations, we were joined by three municipal leaders to discuss how their communities and municipal service providers have adjusted in response to the COVID-19 pandemic. Elizabeth Dragon, City Manager of Keene, NH; Troy Brown, Town Administrator of Litchfield, NH; and Naomi Bolton, Town Administrator of Weare, NH, talked about how COVID-19 affected how they serve their citizens and examined how this pandemic has possibly changed how they’ll do business after quarantine ends.

Watch a recording of the webinar online and hear from each of them as they discuss COVID-19’s impact on everything from multimillion-dollar municipal budgets to the day-to-day operations at their trash and recycling centers.

About the Panelists

Elizabeth Dragon, City Manager, Keene, NH

Elizabeth A. Dragon serves the City of Keene in the role of City Manager. Appointed City Manager for the City of Keene September 25, 2017; she has served in local government since 1998. Prior to her arrival at the City of Keene, Elizabeth served as City Manager for the City of Franklin for nine years where she was instrumental in various economic re-development initiatives in the downtown. In Franklin, she also performed a lead role in the community’s substance misuse prevention initiative. Prior to her arrival in Franklin, Ms. Dragon gained a great deal of diverse experience managing the communities of Bristol and Plymouth.

Elizabeth has a Bachelor’s degree in accounting and before transitioning to management she worked in the field of finance. Later she completed the NH Division of Personnel’s Certified Public Manager two year Program. Elizabeth is also a credentialed manager through the International City Manager Association (ICMA) and recently completed the Senior Executives in State and Local Government program at John F. Kennedy School of Government at Harvard University.

Troy Brown, Town of Litchfield Administrator

Troy Brown was appointed as the Litchfield Town Administrator in September 2015. He currently manages the day-to-day operations of municipal government and the town’s $7-million-dollar annual budget. Troy has more than 25 years of municipal experience working in the towns of Limestone, ME; Londonderry, NH; Pembroke, NH; and Hollis, NH. Troy has worked on Brownfield Environmental clean-up sites; developed Tax Increment Financing districts; and coordinated construction of town office buildings, fire stations and athletic complexes.

Troy is a graduate of the University of Maine. He holds a bachelor’s degree in Public Administration and is actively seeking to become a Certified Public Manager through the NH Bureau of Education.

Naomi Bolton, Town Administrator for Weare, NH

Naomi Bolton serves as Town Administrator for Weare, NH. She began working in municipal government in 1995. Her first position was as a part-time Planning and Zoning Clerk; shortly thereafter, she became a full-time DPW Administrator. Over the years, she has cross-trained and worked in nearly every department at her municipal offices. In 2009, the Town Board appointed her Administrator with the caveat that she pursue more education.

Naomi attended Primex’s Supervisor Academy and graduated in 2010 from New Hampshire’s CPS program, followed by the New Hampshire CPM program in 2011. She earned a Bachelor’s degree in Business Management from Granite State College in 2014 and graduated from the University of New Hampshire Manchester with a Master of Public Administration in 2016.

In her free time, Naomi enjoys spending time with family; riding motorcycles, ATVs, and snowmobiles; and visiting Northern New Hampshire and Maine. She has been married for 35 years, has two grown sons, a daughter-in-law, and a three-year-old granddaughter with another one on the way. Upon retiring, she plans to “enjoy life and travel.”


May 13, 2020: Will Stewart

Photo of Will Stewart of Stay Work Play New Hampshire

Stay Work Play Executive Director Will Stewart shared what his organization learned during its Policy & Pints series, in which he and his team spoke with young people across nine NH regions this past fall and winter to discuss issues that most impact their lives and where they live. Will also discussed how Stay Work Play addressed these issues and how other organizations, companies, municipalities, and individuals can help make New Hampshire a more attractive place for young people.

Will was named the Executive Director of Stay Work Play New Hampshire in September 2017. He is responsible for the overall management of Stay Work Play and oversees the development, growth, and implementation of the organization’s mission, programs, and budget. Stewart also serves as the organization’s key spokesperson and as an advocate for the attraction and retention of younger workers in New Hampshire. Actively involved in community efforts, Will also serves as the Ward 2 Alderman on the City of Manchester Board of Mayor and Aldermen.

Did you miss May's talk with Will Stewart? You can watch his entire discussion and Q&A online.


Downloadable resources from Will's talk:


April 8, 2020: Sarah Wrightsman

Sarah Wrightsman, executive director of the Workforce Housing Coalition of the Greater Seacoast

Sarah Wrightsman '17G serves as executive director of the Workforce Housing Coalition of the Greater Seacoast, a non-profit whose mission is to ensure that local and statewide policies are favorable to the development of financially feasible workforce housing in the Seacoast region of New Hampshire and southern Maine. She joined us to speak about workforce housing and housing issues in New Hampshire and about statewide advocacy organizations and resources.

Did you miss April's talk? You can watch Sarah's entire discussion and Q&A online.


Downloadable resources from Sarah's talk:


March 11, 2020: Rick Perrin

Rick Perrin of the U.S. Census Bureau

Rick Perrin, a supervisory partnership specialist with the United States Census Bureau, spoke about the history of the Census, the goals of the 2020 Census, and how it will operate in New Hampshire. The 2020 Decennial Census will mark his third tenure with the Census Bureau with similar duties in 2010 and as a Field Supervisor for The American Housing Survey in 2017.

Did you miss March's talk? You can watch the entire talk with Rick Perrin online.


Feb. 12, 2020: Moira O’Neill

Dr. Moira O'Neill, small photo, coffee and conversations

Moira O’Neill, Ph.D., heads one of New Hampshire’s newest state agencies, the Office of the Child Advocate, which focuses on reforming the state’s child welfare system. During her talk, she’ll talk about the mission and role of this agency and the importance of independent oversight of government agencies as a means towards more transparency and accountability in the delivery of quality state services.

The Office of the Child Advocate was established in 2018 as part of an aggressive commitment to reform New Hampshire’s child welfare system. The agency is an independent and impartial state office established to oversee the NH Division for Children, Youth and Families.

Did you miss February's talk? You can watch the entire talk and Q&A with Dr. Moira O'Neill online.


Jan. 7, 2020: Chuck Bagley

Chuck Bagley speaking at Carsey's Coffee & Conversations in January.

Chuck Bagley, Director of Staff Engagement at New Hampshire Hospital, joined us to discuss different methods of teaching and learning within today's workplaces. Bagley has taught a variety of topics to a wide range of learners, from college undergraduate and graduate learners to incarcerated and refugee learners, and he’s created numerous faculty and trainer development programs. During his talk, he will discuss trends in formal workplace learning in the U.S. and strategies that aim to enhance formal learning with social, experiential, and informal learning.


Dec. 11, 2019: James Dean, Jr.

Photo of UNH President James Dean, Jr.

James W. (“Jim”) Dean Jr. discussed how the nation’s public universities must rethink their efforts to better serve the public through teaching, research, and engagement, and how the University of New Hampshire was doing exactly that to better serve the state and the region.

Dean became the 20th president of the University of New Hampshire in June 2018. Since joining UNH, he has met with hundreds of members of the university community, alumni and donors, New Hampshire business leaders, state lawmakers, and state residents to discuss UNH’s challenges and opportunities.

Did you miss December's talk? You can watch the entire talk and Q&A with President James Dean online.


Nov. 13, 2019: Kirsten Howard

Kirsten Howard of the NH Department of Environmental Science

Kirsten Howard, a Resilience Coordinator for the New Hampshire Department of Environmental Services' Coastal Program, presented some of the latest local scientific projections for sea-level rise and changes in storms and precipitation due to climate change and examined how a changing seacoast impacts policy decisions and change.

Did you miss November's talk? You can watch the entire talk and Q&A with Kirsten Howard online.


Oct. 9, 2019: Andrew Smith

Andrew Smith, director of the UNH Survey Center, will speak at the Coffee & Conversations event on Oct. 9.

Dr. Andrew Smith, Director of the UNH Survey Center, discussed some of the issues facing election polling today and provided a brief history of how new technology and polling practices shaped the election process. He also delved into the New Hampshire primary and who generally votes during the first-in-the-nation primary.

Did you miss October's talk? You can watch the entire talk and Q&A with Dr. Smith online.


About Our Partners

NH Bureau of Education and Training

coffee and conversations, bureau of education

The State of New Hampshire provides a unique program of continuing professional development through the Bureau of Education and Training (BET). The Bureau offers a variety of training programs – including in LEAN process improvement and management and Certified Public Supervisor/Manager credentialing – to all public employees of New Hampshire.

NH Certified Public Managers

nh cpm, certified public manager, coffee, carsey

The Certified Public Manager® program is a nationally accredited comprehensive management development program specifically for managers in federal, state, and local government. The program’s primary goal is to improve the performance of public sector managers and the organizational performance of state, local, and federal government. In New Hampshire, the program is divided into two levels: Level I (called the Certified Public Supervisor program) and Level II, which results in CPM status being awarded.