Managing Conflict and Change

Photo showing three students standing in front of a screen with projected revenues displayed on it

August 10 — October 2, 2020

Enrollment Deadline: Aug. 6

This graduate-level, 3-credit online course is offered in an 8-week class session and includes lecture, films, group and independent work, discussion and student presentations.

Change and conflict are inherent in any organization or community and affect personal and group dynamics and effectiveness. This course will explore the sources of conflict through the lenses of the individual, organizations/teams, and communities. We’ll look at the influences of power and cultural shifts; changes in resources, organizational structure and leadership; changes in demographics and group composition; and stakeholder expectations. The works and thinking of Kegan and Laskow Lahey, Kotter, Lewin, and the Thomas-Kilman Conflict Mode Instrument and others will guide the examination of various conflict styles and change processes and their impact on interpersonal and group relations, organizational effectiveness and health, client/constituent relations, and employee productivity and morale. Students will explore methods of conflict resolution, fostering collaboration, inclusive decision-making, communication, and mediation through active participation and analysis.

To register for Continuing Education classes, call (603-862-1500) or email ( the UNH Registrar's Office. They will assist you with registering for the course. See more registration directions below.

Course: Seminar in Public Administration – Managing Conflict and Change, PA 897F (1ON), earn 3 graduate-level course credits which can be applied to any Carsey graduate degree program.

Dates: August 10 — October 2, 2020

Delivery: This course is offered as an online program consisting of 8 synchronous sessions, as follows:

Synochronous Session Dates/Times –

  • Session 1 August 13, 6-8 p.m.
  • Session 2 August 20, 6-8 p.m.
  • Session 3 August 27, 6-8 p.m.
  • Session 4 September 3, 6-8 p.m.
  • Session 5 – September 10, 6-8 p.m.
  • Session 6 September 17, 6-8 p.m.
  • Session 7 September 24, 6-8 p.m.
  • Session 8 October 1, 6-8 p.m.

Syllabus: Managing Conflict and Change Fall 2020 Syllabus

Pre-Requisites: Bachelor's Degree – Note: while a transcript submission is not required, you will need to have earned a bachelor’s degree to enroll in graduate level course to earn academic credit. If you do not have a bachelor’s degree, contact and attach your resume. People working in the field can request a waiver of the bachelor’s degree requirement.

Cost: NH residents $1711; Non-residents $1876 (cost includes: tuition, $20 registration fee, $15 Student Services Fee, and $26 technology fee)

Registration: To register, call (603-862-1500) or email ( the UNH Registrar's Office. They will assist you with registering for the course (note that you will need to provide your undergraduate transcripts). For details about registering as a Continuing Education student, please visit the Continuing Education webpage.

The registration deadline is August 6, 2020.

Photo of Ginger Hobbs Lever, a Master of Public Administration instructor at the Carsey School

Ginger Hobbs Lever currently directs the NH DHHS Office of Organization Development and Training Services. Her career in organizational learning and higher education is guided by the philosophy that learning is a transformative experience and occurs in the social context of the community. Her professional focus is on organizational and leadership development and her work includes curriculum and program development, research, learner engagement, and multi-agency collaboration.

Prior to joining the Department of Health and Human Services, she served as professor and director of the NH Bureau of Education and Training, in a variety of administrative roles at the University of New Hampshire’s Manchester campus, Merrimack College, and as an adjunct faculty member at UNH and Manchester Community College.

Registration Deadline: August 6, 2020

Space for this course is limited and enrollments will be accepted until the course fills.

Questions? Please email Dan Bromberg,

Course Instructor

Photo of Ginger Hobbs Lever, a Master of Public Administration instructor at the Carsey School

Ginger Hobbs Lever
Director, Office of Organization Development and Training Services, NH Department of Health and Human Services